1. Introduction
This Privacy Policy describes how ProficientStack ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website proficientstack.com (the "Site"), purchase our products, or interact with us.
We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws.
2. Information We Collect
2.1 Information You Provide
- Purchase information: Name, email address, billing address, payment information (processed by Stripe — we do not store your full card details)
- Account information: Email address, name when you create an account
- Communication data: Information you provide when contacting us via email or support forms
2.2 Information Collected Automatically
- Device information: Browser type, operating system, device type
- Usage data: Pages visited, time spent on pages, click patterns
- Cookies and tracking: We use Meta Pixel and similar technologies for advertising optimization (see Section 6)
- IP address: Used for security, fraud prevention, and approximate location (country-level)
3. How We Use Your Information
| Purpose | Legal Basis (GDPR) |
|---|---|
| Process and deliver your purchase | Performance of contract (Art. 6(1)(b)) |
| Send transactional emails (order confirmation, download links) | Performance of contract (Art. 6(1)(b)) |
| Send marketing emails (tips, offers, newsletters) | Consent (Art. 6(1)(a)) |
| Improve our website and products | Legitimate interest (Art. 6(1)(f)) |
| Prevent fraud and secure our platform | Legitimate interest (Art. 6(1)(f)) |
| Comply with legal obligations | Legal obligation (Art. 6(1)(c)) |
| Run targeted advertising via Meta Ads | Consent (Art. 6(1)(a)) |
4. How We Share Your Information
We do not sell your personal data. We share information only with:
- Stripe (payment processing)
- Systeme.io (website, email, and course hosting)
- Meta/Facebook (advertising pixel and conversion tracking)
- Google Analytics (website analytics, if used)
These processors are bound by data processing agreements and are required to protect your data in accordance with GDPR.
5. Data Retention
- Purchase records: Retained for the duration required by applicable tax law (typically 7–10 years)
- Email marketing data: Retained until you unsubscribe
- Analytics data: Anonymized and retained for up to 26 months
- Support communications: Retained for up to 3 years after last interaction
6. Cookies and Tracking Technologies
| Cookie / Technology | Purpose | Type | Duration |
|---|---|---|---|
| Meta Pixel | Advertising conversion tracking | Marketing | Session / 180 days |
| Systeme.io cookies | Site functionality, login sessions | Necessary | Session / 30 days |
| Stripe | Payment processing and fraud prevention | Necessary | Session |
Managing Cookies: You can manage cookie preferences through our cookie consent banner, your browser settings, or Meta's Ad Preferences.
7. Your Rights (GDPR)
Under the GDPR, you have the following rights regarding your personal data:
- Right of access
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object
- Right to withdraw consent
To exercise any of these rights, email us at gabrielbarreto1805@gmail.com. We will respond within 30 days.
8. International Data Transfers
Your data may be processed outside the EEA by our service providers. We ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) and adequacy decisions, as required by the GDPR.
9. Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption in transit (SSL/TLS)
- PCI-DSS compliant payment processing via Stripe
- Access controls and authentication measures
- Regular security assessments
10. Children's Privacy
Our products are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via email to registered users. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: gabrielbarreto1805@gmail.com
Address: Portugal